Water Plus LLC - Fairview, Tennessee

Mandy W.

I've waited too long to write this review in hopes the owners of the company would finish their work and then for fear of backlash when posting. Since it has now been 9 months without completion, I have given up. I've had calls, texts and emails go unanswered on an incomplete work agreement signed on 12/19/23 by Water Plus, when payment was rendered for work done in my home in Lebanon, TN. We were told each time a discussion was had, that they would make right by us and we would have our home back better than when they started. Water Plus began work on a renovation in the downstairs of our home on 9/8/2023. There were numerous issues through the process with communication, work having to be repeated due to quality issues, further details will be outlined below. Upon a review from a licensed general contractor we are told it would not pass an inspection and would need to be redone rather than repaired. Photos will indicate the quality of work. Unfortunately we are out over $40,000 and left with a home that is a constant stressor of incomplete work and wasted money. The stress this caused my family during the initial construction has been immeasurable due to the headache and issues we had during and after construction.

Incomplete Work Agreement
1. 3 Drawers to left of stove - replace the face due to mis-drilled for hardware - was told these were on order and several other excuses for why they were not completed
2. Top drawer to right of stove, cabinet crooked and misaligned
3. Corner cabinet is misaligned, door is crooked and difficult to close
4. Cut in over microwave (there is a board just added to cover hole)
5. Door over microwave
6. Crown molding completed with nail fill-in and paint
7. Door pulls on island - install complete (mis-drill that was poorly filled in and not communicated still incomplete for new drawer)
8. . Paint
A . Cabinet baseboards - Partially completed
B. Ceiling
9. Ceiling lights - you can see the holes
10. Drawer above trashcan alignment
11. Grout on backsplash, misalignment of tiles, needs to be completely redone
12. ¼ round by garage door
13. Molding around island legs
14. Damaged rubber floor mats in the garage promised to be replaced
15. Paint damage to grass and stepping stones and cleaning of paint on garage floor

Poor craftmanship, installation, and work quality items:
1. Cabinetry is misaligned and skid marks on each door
2. Sink base is 5/8" deeper on left side of the sink and base cabinets are uneven 4. Cabinet doors and drawers are 1/2" off at the seam to the lazy susan corner cabinet 5. Grout installed is too dry and crumbles, unable to wipe backsplash due to black dust and stain trailing behind. Completely broken off between the countertop and tiles
3. Paint on the walls around the trim of every door is a different color than the rest of the walls and is poorly painted
4. Two of the doorknobs for the entryway into the kitchen from the garage were damaged 8. The front glass door had the handle and doorstop broken off
5. The flooring in the kitchen is off and 3 of the floorboards are separating
6. Crown molding in the corner on the uppers over the lazy susan is cut crooked and installed incorrectly
7. Side pieces of the cabinetry are coming off by the back door and next to the sink

Non-exhaustive list of other issues
1. Not showing up at agreed upon times/days
2. The flooring had to be redone twice because the subcontractors ruined it. I ended up paying to start from scratch and buying all new flooring for a 3rd install by another sub
3. We spent Thanksgiving in a hotel unexpectedly due to errors they made with the flooring and re-staining the stairs. We were sick from fumes
4. The island was built incorrectly and painted improperly. I was told that I'm wrong but then agreed to replace-never happened
5. partners had arguments in my home with one of them leaving the house cursing and slamming our front door.
6. Tools, nails, broken boards left out daily despite us living there and having small children

Andrew U.

Always quick to schedule, fair priced, and very thorough in what a project needs. I have worked with WaterPlus multiple times now and can say they breathe a refreshing light into any projects I call for and the attention to detail and customer service is always superb!

The B. L.

Water Plus is a great local company in Nashville! Fast response time, professional on all levels & great communication. Highly recommended.
-Mike