Natures's Way - London, Kentucky

Betty F.

WORST SERVICE. I want to start off by saying that in the years of being a homeowner I have never received a service that left me overwhelmed, disappointed, disgusted the list could go on. I placed a call to Nature’s way on the recommendation of another business. I needed 5 ton of sand delivered for a pool installation. Sounds easy enough, but to my dismay that was just the beginning of a nightmare. The day of delivery I spoke with a gentleman that was in charge of Nature’s way while the owner was out of town. I stated “I’m not sure if you will get stuck, because our yard is pretty soggy.” His reply was “We don’t put our trucks in places they will get stuck.” With the understanding that they would use good judgment upon arrival I felt at ease. Delivery arrived and driver looked over the yard, attempted to back in and seen the trailer was sinking into the yard. He made the decision to turn and go at an angle which then resulted in him completely getting the truck and trailer stuck in the yard. He made several failed attempts at dislodging the vehicle. Due his frustration and worry of his boss “getting mad” he refused to call them and let them know what happened. His solution was to dump 5 ton of sand in mud and grass so he could get the vehicle unstuck. That was not a viable solution as I wasn’t prepared to pay 350.00 for something that would be unusable once he backed over and crushed it into the already mess. I called the office and reported what happened and the only solution stated “he will have to figure it out.” The owner calls and I explained what happened and he states “there’s nothing I can do, because I’m not there.” And I asked who is going to repair the damage to my yard and his response was to pass the work onto the pool installers who had nothing to do with the mess his employee caused. Once a co worker arrived 4 hours later and pulls the stuck trailer and truck out the yard I was told they would come back the following Monday to “rake” the yard. It’s been 5 days since the incident and I’ve received no call nor seen anyone. I HIGHLY DO NOT RECOMMEND NATURES WAY DUE TO POOR SERVICE AND POOR ATTITUDES.

Chantel L.

I recently needed a very large scale and complex landscaping job done. After consulting with a few different companies, I chose Nature's Way. And I am thrilled I did. I had ideas of what I wanted, but being such a huge job, I definitely needed design and placement assistance, as well as different recommendations for vegetation and rock. Mr. Mullins worked with me from start to finish on everything. He has a very keen eye and definitely has significant skill set in this arena. His prices for product and labor were more than fair. His crew were very hard workers and under Mr. Mullins guidance made for a very smooth process. The outcome exceeded my expectations and was finished ahead of schedule and under my initial budget. I can't give enough accolades to Nature's Way. Not only would I hire them again, but I highly recommend. I wish there were more than 5 stars to give. Thank you, Nature's Way, for going above and beyond!

Jacob C.

I called them needing a dump trailer load of dirt put around my walkway to my door. He told me it would be around $300 for a full load, and I probably wouldn’t even need it all, and the straw would be a little more. He delivered and laid it, well the couple workers did anyways, and they were there about 3 hours total.

I asked him to estimate labor and he said he would see how long it took but wouldn’t be bad.

So we’ve got $300 max for dirt (they didn’t use it all), probably $50 generously for straw, and 6 hours of labor total, if that. Also they didn’t even tamp the dirt, they just dumped it and put straw on it and left.

So they do the work, and then he then tells me it will be $1590 after the work is already completed.

I wouldn’t recommend them to anyone. I wasn’t going to left a review but I think people should be aware before using any of their labor.

RG ?.

Great selection of landscaping materials. Looking for rocks gravel variety. Mulch varieties. I MEAN THESE GUYS ROCK. And competitive prices. Thanks working on a project this week. Had just what I needed. Check them out.

Chris M.

This place is amazing, the owner is the nicest person in the world and will definitely help you with anything you need , this is the only place we will come to

Pam M.

Doug got me on the schedule right away. His team of guys got the entire job done in one day and it looks great!! I love it!! I'll be calling Nature's Way for any future projects for sure!

bryce A.

Nature's Way did an amazing job with my landscaping needs. They worked long hours and had a very effective team. Bobby was the lead on the job and his customer service skills along with attitude made it a pleasant experience. Their main concern was to make sure that I was a very happy customer! The pricing of the job was reasonable for the amount of work they put in. They went above and beyond to exceed my expectations. I will be more than happy to use them again. THANK YOU!

Joseph S.

The best rock and stone selections in southeast Kentucky. The owner and his staff are professional and provide great service. My first stop !!