Long & Foster Vacation Rentals Bethany Beach - Bethany Beach, Delaware

Andrea T.

My family and I had a wonderful vacation in Selbyville, DE this Summer. Long and Foster did a great job with handling my reservations and making sure all went well. The home was beautiful, clean and well stocked with amenities. When calling the office for any reason the staff was always responsive and ready and willing to help.

Jennifer D.

Long & Foster made it easy to find a suitable rental for my family, and the agent was available for any questions or issues before and during the trip. We found a lovely beach-front retreat in Fenwick Island and it was everything we hoped it would be! The check in process is a little tedious but most everything can be done online.

Jennifer S.

DO NOT RENT FROM THIS COMPANY!
I cannot stress enough the horrible customer service we have received... and now no one is calling us back.

We arrived on Saturday around 6pm. Within 30 seconds of walking into the house, we could tell it was not cleaned. There was hair balls, dust bunnies, food and a pet throw up or pet poop on the rugs. The toilets have hair on them. There is dead bugs on window sills and dust bunnies. The toilets have not been properly cleaned. There is poop still in one of the toilets.

A shower has a dead bug on the wall.

The washing machine is dirty. There are crumbs on the tables. In fact, you can tell tables were not cleaned as chairs were not pushed in and you can see cup rings on the top of the tables.

There is pet hair on the couches. The fridge still had food in it. Trash cans were not emptied. Normally when you clean a table and floors, you push the chairs in. Every chair was pushed out like someone had just sat there.

The list goes on and on.

I called the company to have a cleaning service come back out. They did but still DID NOT clean. The floors were not vacuumed. You could still see hair balls, the pet throw up or poop, the food on the floor.

I called back and received the non-emergency line since it was after hours. We decided to go to the store and get our own cleaning supplies. It was 10pm at night. What were we going to do.

Five adults cleaned for over 2.5 hours. When we went to go to bed, one of the beds had sand in it- which we paid for linen service.

Here we are- the next day and I've only talked to Em King's assistant. After multiple voice mail messages, she has NOT called back. We still haven't received new linens. It is NOT our fault if the linen company is closed on Sunday.

DO NOT RENT FROM THIS COMPANY. It an awful, awful experience.

I've posted some photos. Many more if needed!

Pete G.

Called 3 days ago regarding prospect of listing my beach house for weekly rentals. Spoke to a front desk person whom said the person I needed to speak with would call me back. Sort of insisted on emailing me a listing agreement first. Received that. 3 days now without a call back. I called the office 2X this morning. Both times having to select prompts, wait on hold, only to have my call disconnected. Researched reviews and see most were dissatisfied. Moving on!

rebecca B.

We love using Long and Foster Bethany Beach office. Kelci is always on her game when it comes to making your vacation as smooth as possible, and she does everything she possibly can for you to have the best vacation ever. Definitely recommend using Long and Foster Bethany Beach Office if you're planning any trip to Bethany Beach.

Jodi C.

If I could give zero stars I would. We originally booked a rental unit back in February and were told in May that our reservation was canceled because we didn't pay the deposit, despite entering my bank card information online and getting a reservation confirmation. They rectified this by helping us find another property (which was $1,000 more than the original unit) and waiving the $99 processing fee. We get there to check in and are told our unit has been cleaned but they were waiting for someone to inspect it. We waited an hour in the parking lot after they told us they would contact us and when we went to check again we were told that it was ready (no phone call or text). We get to the unit and the temperature in the unit was 80 degrees. We called to report this, along with cleanliness issues (we had to run the vacuum because there was sand everywhere and we couldnt turn the ceiling fans on because there was about an inch of fur on them), and no one answered. We got in the car and drove back to their office to get the air conditioning fixed and they tell us "hopefully it doesn't need a part." Luckily for us it didn't and was later fixed. They never sent a cleaner or contacted us like they said they would. I would never rent from them again. We were so disgusted. Save yourself the trouble and rent from anywhere else in Bethany or long and foster in ocmd. Completely different staff and experience.

Barb S.

Great rental. Quick response from realtor with plumbing issue. Definitely using them again👍

Brittany L.

First, I am not one to write bad reviews. I believe more in positive reviews when people/businesses go above and beyond. However, what we experienced was so egregious, I felt that I needed to make sure others are aware.

I am 7 months pregnant and have two small children, my family and I look forward to our weekly vacation to the Delaware/Ocean City beaches every year. This year we rented from Long and Foster and had the worst experience I have ever had with any rental agency. I have probably rented from over 20+ agencies (we travel a lot). When we arrived at the rental property, it was clear that it had not been cleaned thoroughly (I question whether it was truly cleaned at all). When we contacted Long and Foster they originally did not want to do anything about it but after some convincing they advised they would send the cleaning company back to look at the property. My mother had already started cleaning with what limited supplies we had because she did not want myself and my children to be in the house in the condition it was in. When the cleaning company arrived, we tried to point out the dirt that still existed in the bathrooms and they refused to see it and do anything about it. They would not re-clean anything. So my family went out and bought cleaning supplies (around $50 worth) to clean the entire 3 floor property. Myself and 3 other adults spent hours and most of our Saturday night cleaning the property. The main issues were dirt, hair, sand and other debris on all floors, including a vast amount in the bathrooms (pics below). As well as a blood stained pillow and multiple unidentified stains on the furniture.

While we were cleaning, my mother tried to contact L&F and explain that the cleaning company left and advise that we would like to talk to them about reimbursing a cleaning fee as we are doing it ourselves. L&F never picked up her call again and never called us to check and see how things were while we were there.

Around 1 week after our trip, my mother was contacted by L&F and was verbally harassed on the phone by Mary Germann. Mary advised that we were the ones in the wrong and it was ridiculous and they would not work with us on any price adjustments or help to compensate for anything we went through.

Mary said she did not care if we thought the service was poor and if they had bad reviews because of it, so Mary this one is for you. I am a young professional and work with many individuals and customers everyday and I could never imagine treating a customer the way you treated us. The utter lack of concern for the health and safety of a pregnant woman, small children and others is completely unacceptable.