High Sky RV Parts - Longbranch, Washington

Pete P.

Terrible communication and shipping takes weeks maybe longer, I don’t know because it’s all a guessing game right now. Ordered a part & when I follow up in regards to the status via email, I got no reply. Called the phone number and its disconnected!! DO NOT BUY FROM THIS PLACE!!! Save yourself the headache and pay a few bucks more to get what you need in a timely manor with a company that communicates. At this point I think I got scammed by these folks. RUN, DONT WALK AWAY FROM THIS PLACE !!!

Russell S.

I placed an order on October 9. They debited the money on the same day. On October 18 the order still showed to be processed. I started calling and the number seemed to be disconnected. I emailed requesting updates, I messaged through their website requesting updates, and never got an answer. I finally emailed on October 22 and advised I would start legal action if they did not refund my money. They replied to the previous emails that I sent asking for the status and advised that they had a glitch in the system and they were out of stock and would be refunding my money. I won't hold my breath but at least they havn't committed theft yet. Guess we will see. I won't ever order from them again.

Reckless E.

Ordered drip rails on October 14, 2024. No update. No response from email. Phone number seems to be disconnected. I emailed and asked for a refund. It seems this company is out of business and I won’t see my money.

Chuck A.

Update - Finally filed a dispute with my credit card and got my money back. Buyer Beware! Do not order from them. You will never get your order. They don't return phone calls or messages.

Thomas B.

I received my order for 3 -30" drip caps , and UPS had crushed the box almost completely flat as shown by photos. The drips caps were also damaged-one was so bad,I could hardly get it out of the box. I'd like to return them for a refund please. I've attached 4 photos to show the damage UPS did to the package. This wasn't Sky High RV Parts fault- they packaged them properly. UPS is at fault here. Thanks, Tom

Reuben G.

Im not a review person, never have been, never will be. But this experience has been so terrible, I can’t stand by and allow others to purchase from this company without a warning…. I will try and keep it short.

After we talked with their customer service “expert” and confirmed (with measurement) the axels that we needed for our trailer, we placed our order. 10 weeks later (2 more than it was supposed to be) we received the axels. The mounts were correct, but the overall length was 4” wider than the originals, putting our tires dangerously close to our wheel well edges. Initially our requests for help were ignored… ironically, after we made a challenge for the purchase with our credit card company, high sky started to respond. The back and forth went on for a couple months, even though they admitted the error was on their end. They finally agreed to send the correct bar length replacements, leaving me to swap the hub and brakes (even though I purchased the entire assembly). They did refund me the shipping cost and $200 dollars for my trouble, at this point. Mind you, that the pick up location is an hour and a half from where I live.

I was told the replacements would take an additional 5-6 week, and even though this was an inconvenience, it was winter so not a huge deal to me. This all changed when I tried contacting them after week 6…. Emails and voicemails went unanswered…. Finally after a couple weeks of trying to contact them I got a response, only to learn that my replacements had never been ordered and it would take 4-6 weeks to get them… At this point, I just want my axels! So I confirm the measurement and details from before….
Next set of axels I receive are the correct length and mounts.

Hurray, they will fit as advertised! But wait… even though I talked to the owner, Dimitri, and told him what was correct and what was not with the last order, I received bars that were 3/4 of an inch wider than they were supposed to be. Not wanting to subject myself to more weeks/months of back and forth, I decided I had to make these work…. They do, after I cut out the original mounting plates to my 1965 airstream.

When I contacted Highsky (again) about this problem they gave me a $240 refund, but then tried to explain to me how I was wrong about the axels that were originally on my trailer (even though I had given them measurements to start). I originally ordered my axel set in July, I received my usable axels (still incorrect) in May the following year. There are plenty of other details that I could/should share, but I need to get back to my life. All I’ll say is do yourself a favor, find any other company…..

Jaclyn L.

We placed an order on Feb 1 2024 for a leveling screen. On the order it states it ships 1-2 business days. It’s March 1 2024. We have spoken to Cynthia twice and both times she has given us the run around. On Feb 25, she stated there was a medical emergency which resulted in surgery, she would get the product to ship Feb 26. We called back on Feb 26 and she stated not to cancel the order she would get it to ship on FEB 29. We haven’t received anything. They withdrew nearly 400$ on the day of order and have yet supplied the product. We also received an email on Feb 9th wanting us to confirm we had received the product, to confirm was highlighted capable off taking you to another page, the deny received shipment was not highlighted and not capable of taking you to another page.
We also replaced this same part from them a year ago and replacing it again with no warranty.
Something is off here. I have emailed several emails and sent a message in the message center.
BEWARE.
They did email back-
Order canceled and refund processed

Craig B.

On January 5, 2024 I ordered a hydraulic pump for our motorcoach and they charged my credit card $2,839.20 but I still have not received my part. I have called at least 10 times and no one answers. I've left messages and no one ever returns my phone calls. I've also e-mailed several times and the first time I got a reply back to click on a link if I received the part or if I didn't receive it yet to check my order status. Or if I received it to disregard the e-mail. Well it's April 6, 2024 and we still do not have the part and they have our money for it and no one will call us back or e-mail us back about this. We need this part because we have camping coming up. So if they can't get this part hopefully they have the balls to let us know and refund us all of our money. Never have we done business with a shady company like this before.