A-Pro Pool & Spa - Lindstrom, Minnesota

Scott M.

2 things to know before you read this review 1) I have never taken the time to write a negative review 2)This not about money but principal. I’m not out a dime I needed service on our spa 1 hour from the cities. I took a picture of the part to be replaced and a video of the symptoms. After 2 weeks and a $189 service charge I was told the tech didn’t have the right part. Really? I ordered the part and installed it myself. I called the office to get a credit on my card and was met with resistance. A complete waste of time and money. Incompetence in the field and the office. If you need service pay the extra to get from the cities or elsewhere. No to respond since I don’t have more time for lip service. Scott from Woodbury

Matthew K.

My wife and I bought our hot tub through A Pro. From the very first conversation when we were just looking at our options to install and every interaction between it has been a great experience. Shaina was very helpful in our selection and Blake did a great job on the installation and teaching us about maintenance. Great communication and we would highly recommend!

Mike G.

Our new Arctic Spa was delivered today. It replaced one that we had owned for over 20 years. I did a lot of research and had a pretty good idea of what we wanted in our new hot tub. I stopped in at the store and spoke with Shaina. She was very helpful and knowledgable. Turns out they had exactly what we wanted right there in the showroom! The installers, Blake and Brandon did a great job. They answered all of my questions, and gave me some good advice and helpful tips regarding the placement of the new tub. They were very professional. I highly recommend A-Pro Pool and Spa!

Bill T.

We love our new arctic spa. Shaina made ordering easy and kept up in the loop. Chad and Blake and the team arrived on time, set things up and got us going right away. Very happy with the salt system, keeps our chemicals in balance and we can control it from our phone. The water feels great and we love it!

Morgan D.

I don’t even know that I’ve written a one star review before and hesitated to do so as we are VERY pro-small business as we are business owners ourselves, but felt it was appropriate to share our experience so other potential customers are aware.

We had asked A Pro to come out to do an opening service on our pool in Chisago City (5.4 miles from A Pro). First hard piece is they give a 1-3 day window on when they’ll be out—hard to know what to expect and feels like an ominous time window.

My husband unfortunately didn’t get the pool cover off before they came out 2 times in a row, which he completely owns. We anticipated paying a trip charge for this—thinking maybe $50 or so? After he got it ready, he called 4 days ago to confirm with A Pro that it’s good to go, and that we’d like to get them out there to service the pool + also would like to pay them for the 2 trip charges we owed them. No answer, so he left a voicemail and continued to leave multiple voicemails since. He finally called again yesterday and left another voicemail saying at this point we’d just like to pay them what we owe them for the 2 trip charges and we won’t be needing their services any longer.

Today, he got a call saying they could send someone out today. My husband again expressed we don’t need their services anymore (we hired another company that came out same day yesterday), and that he’d just like to pay them what we owe them for the 2 trip charges.

They proceeded to tell him it will be $189 PER TRIP. Yes, that’s $378 total. Again, we are 5.4 miles door to door and their website states there is no trip charge for properties under 15 miles, but we were nonetheless willing to pay them for our mishap.

My husband went in to talk to Chad this evening, and he ended up dropping it to one trip charge of $189 and cited how he has work vehicles and insurance to pay for.

I had called and asked the cost of a trip charge (I don’t believe they knew who I was), and Chad had told me it’s free if we’re in Chisago. I proceeded to tell him my husband just paid a $189 trip fee and he said they have a 30 minute minimum when you hire them for any service, so “out of kindness” he charged my husband the 30 minute minimum of $189 vs charging him the full service fee “which he could have done”.

Again, we own our piece of not having the pool ready, but I’d want to know about this experience if I was a prospective customer. $189 for 5.4 miles and no service is absolutely WILD to me, there’s no place on the website that I could find that stated the 30 minute minimum of $189, and the communication/lack of return of phone calls was awful.

Brandon K.

This the first year we are using them for are is seasonal chemicals for are pool.
They are really friendly and answering any questions you have when there are out. If you're looking for a company to service your pool chemicals for the summer , I highly recommend them.

Jessica L.

Got our first hot tub here and the entire experience was great! Very knowledgeable and friendly staff from the start with Shaina all the way through to delivery with Blake and Chad. Happy to have a great local spa business here in town!

Christopher L.

UPDATE!
We moved from our prior home and since the Arctic Spa was so highly valued by the buyers, we included it with the sale of the house. Great for the buyer, but sad for us!

Fortunately, Shaina and Chad were awesome in helping us order a new customized Arctic Spa Summit XL for our new home! It arrived today and WOW what an impressive spa! Enhanced seats, sound system, more lights, and best of all delivered with exceptional care from Chad and the professional team of Brandin and Blake!

Blake and Brandin were great in making sure everything was prepped and ready for electric hookup, cover installed, and even some super cool shelves!

Now, we just have a few more painful weeks to wait until it's wired, filled with water, and soothing us into amazing blissful relaxation! Stay tuned!
--------------------------------------------------------

Shaina & Chad are awesome and I HIGHLY recommend A-Pro Pool & Spa to anyone that is considering a hot tub.

We purchased an Arctic Spa Summit XL from A-Pro in June of 2021. Due to it's size and where we wanted it located, Chad arranged for a crane to place it and everything went perfect! Once the electrical was done, A-Pro was back promptly and made sure everything was working and thoroughly showed us how everything operated and what we would need to do; which is pretty minimal with the Spa Boy feature from Arctic Spa. They even provided a kit of initial chemicals and O-rings for future needs.

This is a salt water hot tub and is the BEST hot tub I have ever used. Everyone that visits says the same, and we use it nearly every evening year round. We mounted an outdoor (Furrion Aurora) television on the side of the barn near the hot tub so we can watch television while soaking in this amazing hot tub!

Recently, one of the diverter parts failed and Shaina and Chad were great in getting us the part ASAP. Since it was under warranty, there was no charge and I sincerely appreciate them standing behind their product with prompt and professional service.

So many companies these days have lost the concept of good customer service, but I am pleased to say that A-Pro Pool & Spa still provides the very BEST in honest sales, excellent support, and carries all the parts and chemicals we need to keep our hot tub in great condition.

Thank you, Shaina & Chad!!!