Neighborcare Health at High Point (Medical and Dental) - Seattle, Washington

Skyler R.

Sharon Levine is extremely unprofessional and I'm truly shocked they're employed anywhere working directly with the public. My appointment was scheduled for 10:30, I got there at 10:10 with plenty of time to work with. I was put in a room quickly, the young man who checked me in was very nice and professional. I waited for at least 20 minutes before Sharon came in. She quickly tried to get me out as fast as possible, not really listening to what I was saying. Then had the audacity to tell me I should have been ready at a reasonable time. As a doctor coming in to an appointment 30 minutes late, telling me I need to be more responsible with time.

Dmitrii P.

The Asian lady with Vietnamese accent at the reception is very rude & unprofessional. She was saying inappropriate jokes and telling me that I should pronounce someone’s name correctly. I’m not sure from what village you came from but you definitely don’t know common courtesy and customer service. With this attitude I think you shouldn’t be in a customer service position. I’d recommend to apply for a janitor or a cook maybe, seems it’d fit you better… In any way I hope this review will reach to the top management or even owner of the company, so appropriate action can be taken. Otherwise, your business will be in shambles due to poor attitude & customer service of your reception staff. As it already reflects on you Google 2.7 rating…

Julie R.

I literally love this medical clinic. I can go to anyone that I want to, but I choose to stay here because the staff is all really nice even if they get new stuff they just are really nice too and if my doctor was busy, I do not mind seeing any of these other doctors because they are all great. I've been going here for the last 10 years.

Peter S.

This place is the most unprofessional, incompetent medical establishment I've ever had the misfortune of encountering.
My mother is nearly 90 years old and was diagnosed with arthritis in her hip. She's in extreme pain, most nights she can't sleep. They referred her to PT, which didn't do much to help, except that the PT suggested she get treatment for her extreme pain (why didn't the doctor think of that?).
So we contacted her GP at Neighborcare, who then wrote a referral to a pain treatment clinic in Renton, but then Neighborcare neglected to send her medical records to the pain treatment clinic, so we haven't been able to schedule an appointment. I have contacted Neighborcare several times via phone and MyChart messages, and the pain clinic sent them a request for her medical records, but still nothing has been done. This is inexcusable. I won't be calling them again for anything, my next call is going to be to a lawyer. This is disgraceful and unethical.

Celia G.

Horrible. Refusing me service when I have a heart condition. Cancelled my appointment 3 times. Gave me false information. And hung up on me while trying to resolve. I’m moving on to a new clinic

Hoolie B.

I can't speak for the care but setting up an appointment with this place is like pulling teeth. I called the phone number for this location on 7/12/2024 to set up an initial dental appointment, and the person on the other end told me there was a waitlist. I asked for how long, so that I can decide if I should wait or go somewhere else. I was told they do not have access to that information, as they are not at the location. I asked if the location has a direct number so that I can get more details or other information, and I was told that the location does not have a direct number.

The person with whom I spoke had a very dry and unfriendly tone, a careless attitude and spoke as though they were not in the mood to do what is required of their position by answering questions or even giving me basic information. It's like that call center is only there for putting your name on scheduling lists and that's it. It's a useless department that is just a waste of funds. I am unsure where they are getting their funding from but the funders should be made aware of the the terrible customer service and careless, nonchalant attitude that the switchboard/customer service/scheduling department is providing with the funds being received.

Every clinic location need it's own scheduling department to make scheduling and information more easily accessible. A main call center for various locations is a terrible idea and waste of funds if they cannot even provide the information needed to properly schedule or get answers to questions about a specific location. This tells me they don't really care about a patient's medical issues and just want their funding so they can continue to do the bare minimum.

Neighborcare Health at High Point; you need to do better with your customer service if you want better ratings because your rating is already very low.

Thanks for wasting my time with your call center's lack of knowledge and unfriendly, careless attitude...

Carrie S.

I've been with this clinic for 17 years due to convenience. It's been decent up until a few years ago. Staff is very unprofessional. Recently was rushed during my babies 2nd round of vaccines and the nurse did not use proper protocol and my baby was over vaccinated! On top of that she complained the whole time about how tired she was from her day of work. My midwifery experience this time around was horrible, never saw the same person twice. I lost 3 liters of blood during delivery due to extreme anemia and an inexperienced midwife. I would love to change clinics but insurance limits me. I do not recommend this place to anyone.

anh P.

I am so disappointed this place. I have been here for 6yrs already. I will not comeback here. Here is my story. I had an appointment for my daughter for check up, I made that appointment for over a month. I was busy and I came by clinic the day before to ask them that possible for my mom helping me to take my baby there for her appointment instead of me. They said that is fine, they asked my mom information and I provided for them. The next day my mom took my baby there and they said they did not have her information in their system. Excuse me? I was checked up during my pregnancy at your clinic and last time this clinic gave her vaccinated so who did you serve? Ridiculous. They tried to banish my mom and my baby. If you can not take them in why did you tell me the day before then we can reschedule appointment? They had been rude to my family.
They did cancel my appointment couple months ago cause of double booked even that appointment was coming up in 3 days.